Dell Diagnostics

  1. 32-bit Diagnostics, also known as Dell Diagnostics
    32-bit Diagnostics, also known as Dell Diagnostics, come with the computer on a Resource CD-ROM or can be downloaded from support.dell.com . 32-bit Diagnostics can also be found on current and older Dell computers, both portables and desktops, in the utility partition on the hard drive. To access 32-bit Diagnostics installed on the utility partition, you can press the key during POST
  2. PSA & PSA+ Diagnostics
    Preboot System Assessment (PSA) is a type of OBD. PSA is a common diagnostic program found on Dell portable computers. It may also become available on Dell desktop computers in the near future. You can access the PSA by pressing the key during POST.
  3. PAID Diagnostics
    PAID (Platform Advanced Integrated Diagnostics) is a method and set of tools used to improve the diagnostics capabilities of Dell™ platforms.PAID features interconnect loopbacks, low-level control of LCD BIST, and a few other tools. All PAID features are not available on all systems
  4. Memory Diagnostics
    The MpMemory Diagnostics are a series of tests that are now available with the Dell 32-bit Diagnostics. These same tests are also included in the PSA+ Diagnostics. The tests provide a more robust method of testing memory on a Dell™ computer.
  5. LCD BIST Test
    During the LCD BIST (Built In Self Test), a solid color screen is shown and 5 different colors are displayed. While the colors are displayed, the system beeps every two seconds and the lock lights (Num Lock, Caps Lock, and Scroll Lock) illuminate to indicate that the test is running. This can be used to determine if something is wrong with the display. While running this test, the LCD is operating on its own, free of the video controller which may be discrete (a video card) or onboard (on the system board). The test allows you to tell an LCD panel problem from a problem with the controller. If the colors are displayed across the screen without a problem then the issue lies outside of the LCD.
    Fn+Power Button

Access Dell Diagnostics

  1. Utility Partition
  2. Dell Resource CD
  3. Download from support.dell.com

Utility Partition

  1. Shut down and restart the computer.
  2. When the Dell logo appears, press immediately.
  3. The Boot Device list appears.
  4. Select Boot to Utility Partition and press Enter. The Dell Diagnostics screen appears.
  5. Proceed to Run Diagnostics.

Running Dell Diagnostics from the Resouce CD

  1. Insert the Resource CD into the CD drive. This disk may be marked Drivers and Utilities CD.
  2. Shut down and restart the computer. immediately.
  3. When the DELL logo appears, press immediately.
  4. When the boot device list appears, select IDE CD-ROM and press Enter.
  5. Select the Boot from CD-ROM option from the CD boot menu.
  6. Select Run the 32 Bit Dell Diagnostics on the numbered list. If multiple versions are listed, select the version appropriate for the computer.
  7. After the Dell Diagnostics utility loads, the Main Menu appears.

Device Tests

  1. Express Test
    This performs a quick test of critical devices in the system. This typically can take 10 to 20 minutes. It requires no user interaction.
  2. Extended Test
    This performs a thorough check of supported devices. It can take an hour or more. You shouldn't use the extended test unless directed to do so by DSN or a Resolution Specialist.
  3. Custom Test
    This option lets you specify one or more devices to test. The Custom Test screens list the hardware and test options.
  4. Symptom Tree
    This option lets you select a test based on the symptom. The Symptom Tree screen lists the most common symptoms.

Dell Diagnostics Results

The biggest value of Dell Diagnostics is that it helps you decide if a problem is hardware or software.
  1. If the hardware passes the diagnostics test, the problem is software.
  2. If the hardware fails the diagnostics test, the problem is hardware.
Dell 32-bit diagnostics allows the user to:
  1. Test all hardware devices on the system for functionality
  2. Test one specific hardware device on the system
  3. Advanced testing which allows customization and the ability to perform multiple test on specific hardware
PSA / PSA+ Error Codes
Error Code Error Message
PSA 1000-0111
PSA+ 2000-0111
(Name of Exception) exception occurred at selector XXh offset XXh.
PSA+ 2000-0112 CPU (x): Processor machine check exception error.
PSA+ 2000-0113 Processor machine check error detected.
PSA 1000-0122 Memory test initialization failure.
PSA 1000-0123
PSA+ 2000-0123
Memory integrity test failed.
PSA 1000-0141
PSA+ 2000-0141
No drive detected.
PSA 1000-0142
PSA+ 2000-0142
Drive Self Test failed. Status byte = XXh.
PSA 1000-0143
PSA+ 2000-0143
Drive Smart read command failed.
PSA 1000-0144
PSA+ 2000-0144
No support for Drive Self Test.
PSA 1000-0145
PSA+ 2000-0145
Timeout waiting for Drive Self Test to complete.
PSA 1000-0146
PSA+ 2000-0146
DST Log contains previous error(s).
PSA 1000-0147
PSA+ 2000-0147
Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).

Unit (d): Optical drive BIST – (s).

PSA 1000-0148
PSA+ 2000-0148
IDE ERROR: status (x) (s)
PSA+ 2000-0149 No optical drive detected
PSA 1000-0212
PSA+ 2000-0212
CMOS failed the pattern test.
PSA 1000-0213
PSA+ 2000-0213
The CMOS battery failed.
PSA 1000-0214 Failure in DMA %s Port: XXh.
PSA 1000-0221
PSA+ 2000-0221
Interval Timer Channel 0 (mode 0) is not generating interrupts.
PSA 1000-0222 Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.
PSA 1000-0223 Interval Timer initial clock output level in mode XX is incorrect.
PSA 1000-0224 Interval Timer had wrong time period in mode XX.
PSA 1000-0231
PSA+ 2000-0231
Failure in Interval Timer in mode XX.
PSA 1000-0232
PSA+ 2000-0232
The RTC did not generate periodic ticks.
PSA 1000-0233
PSA+ 2000-0233
The RTC ’Seconds‘ register is not updating.
PSA 1000-0234
PSA+ 2000-0234
Timeout waiting for RTC update flag to set.
PSA 1000-0235 PM timer 1 had wrong time period. Expected (d), Actual (d).
PSA 1000-0241
PSA+ 2000-0241
Error enabling A20 gate.
PSA 1000-0242
PSA+ 2000-0242
No interrupt detected for IRQ XX – (Name of Interrupt).
PSA 1000-0312 Keyboard test timed out waiting for keyboard response.
PSA+ 2000-0313 Error detecting internal touch pad or pointing stick.
PSA 1000-0321
PSA+ 2000-0321
Unable to detect LCD.
PSA 1000-0322
PSA+ 2000-0322
Error accessing the LCD inverter.
PSA 1000-0326
PSA+ 2000-0326
LCD inverter error, unable to turn lamp ON/OFF.
PSA+ 1000-0331 No video adapter found.
PSA 1000-0332 Video memory failed.
PSA 1000-0333
PSA+ 2000-0333
Graphics test timed out waiting for keyboard response.
PSA 1000-0334
PSA+ 2000-0334
User reported that graphics patterns were not displayed correctly.
PSA+ 1000-0411 Hardware Detect Error – (s) not detected.
PSA+ 1000-0412 Hardware Detect Error – Auxiliary LCD cable not detected.
PSA+ 1000-0413 Detect Error – LCD cable not detected.
PSA+ 1000-0414 Hardware Detect Error – Inverter cable not detected.

Troubleshooting

TroubleshootingHere are some things to remember when running the PSA+ Diagnostics.
  1. While the tests are running, the pointer (mouse or touch pad) is disabled. To exit the tests, press .
  2. The version number of the PSA+ Diagnostics is displayed in the lower right-hand corner of the screen.
  3. The activity indicators (bars) that appear during the memory tests are not used as an indication of progress. They show the location of the memory being tested.
  4. Any errors along with the error code are displayed on the right side of the screen under the test results. A pop-up message also appears if a test fails.
  5. Technicians should consult DSN for further troubleshooting steps.
Inspiron Vostro Latitude Precision XPS
Available PAID Features
Feature 1720 1721 1520 1521 1420 Message
Power button board detect           Power button board not detected
Keyboard detect           Keyboard not detected
Media button board detect           Media button board not detected
Touch pad board detect           Touch pad not detected
LCD cable detect           LCD cable not detected
Inverter cable detect           Inverter cable not detected
Auxiliary LCD cable detect           Auxiliary LCD cable not detected
LCD BIST enable control           (none)
Mini-Card detect           Minicard slot x card present
Speaker detect           Speaker not detected
RTC (coin-cell) battery detect           RTC battery not detected
SATA/PATA cable detect           SATA cable not detected
ExpressCard cable detect           ExpressCard cable not detected
Gaming LCD detect           Gaming LCD not detected
Fan detect           Fan x not detected
Left I/O board detect (audio connectors/two USB connectors)           I/O board not detected
Keyboard backlight cable/assembly detect           Keyboard backlight cable not detected
Graphics card detect (software method)           Graphics card not detected
CPU detect           CPU not detected
Power Regulator output detection           Power supply not detected
AC adapter detect           (none)
Memory module detection           Memory module not detected
Right I/O board detection           LED board not detected
Audio board cable detect           Audio board not detected
Wireless switch detection           Sniffer board not detected
Pointing stick detection           Pointing stick not detected
Pen cable detection           Pen cable not detected
Microphone board detection           Microphone board not detected
Biometric detection           Biometric Sensor not detected
Tablet mode sensor detection           Tablet sensor not detected
Available PAID Features
Feature 1700 1500 1400 1000 Message
Power button board detect         Power button board not detected
Keyboard detect         Keyboard not detected
Media button board detect         Media button board not detected
Touch pad board detect         Touch pad not detected
LCD cable detect         LCD cable not detected
Inverter cable detect         Inverter cable not detected
Auxiliary LCD cable detect         Auxiliary LCD cable not detected
LCD BIST enable control         (none)
Mini Card detect         Minicard slot x card present
Speaker detect         Speaker not detected
RTC (coin cell) battery detect         RTC battery not detected
SATA/PATA cable detect         SATA cable not detected
Express card cable detect         Express card cable not detected
Gaming LCD detect         Gaming LCD not detected
Fan detect         Fan x not detected
Left IO board detect (audio jacks/2 USB ports)         IO board not detected
Keyboard backlight cable/assembly detect         Keyboard backlight cable not detected
Graphics card detect (software method) Discrete
Video
Discrete
Video
Discrete
Video
  Graphics card not detected
CPU detect         CPU not detected
Power Regulator output detection         Power supply not detected
AC adapter detect          
Memory module detection         Memory module not detected
Right IO board detection         LED board not detected
Audio board cable detect         Audio board not detected
Wireless switch detection         Sniffer board not detected
Pointing stick detection         Pointing stick not detected
Pen cable detection         Pen cable not detected
Microphone board detection         Microphone board not detected
Biometric detection         Biometric Sensor not detected
Tablet mode sensor detection         Tablet sensor not detected
Available PAID Features
Feature D830 D630 D631 D531 D430 XT Message
Power button board detect             Power button board not detected
Keyboard detect             Keyboard not detected
Media button board detect             Media button board not detected
Touch pad board detect             Touch pad not detected
LCD cable detect             LCD cable not detected
Inverter cable detect             Inverter cable not detected
Auxiliary LCD cable detect             Auxiliary LCD cable not detected
LCD BIST enable control             (none)
Mini-Card detect             Minicard slot x card present
Speaker detect             Speaker not detected
RTC (coin-cell) battery detect             RTC battery not detected
SATA/PATA cable detect             SATA cable not detected
ExpressCard cable detect             ExpressCard cable not detected
Gaming LCD detect             Gaming LCD not detected
Fan detect             Fan x not detected
Left I/O board detect (audio connectors/two USB connectors)             I/O board not detected
Keyboard backlight cable/assembly detect             Keyboard backlight cable not detected
Graphics card detect (software method)             Graphics card not detected
CPU detect             CPU not detected
Power Regulator output detection             Power supply not detected
AC adapter detect             (none)
Memory module detection             Memory module not detected
Right I/O board detection             LED board not detected
Audio board cable detect             Audio board not detected
Wireless switch detection             Sniffer board not detected
Pointing stick detection             Pointing stick not detected
Pen cable detection             Pen cable not detected
Microphone board detection             Microphone board not detected
Biometric detection             Biometric Sensor not detected
Tablet mode sensor detection             Tablet sensor not detected
Available PAID Features
Feature M6300 M4300 Message
Power button board detect     Power button board not detected
Keyboard detect     Keyboard not detected
Media button board detect     Media button board not detected
Touch pad board detect     Touch pad not detected
LCD cable detect     LCD cable not detected
Inverter cable detect     Inverter cable not detected
Auxiliary LCD cable detect     Auxiliary LCD cable not detected
LCD BIST enable control     (none)
Mini Card detect     Minicard slot x card present
Speaker detect     Speaker not detected
RTC (coin cell) battery detect     RTC battery not detected
SATA/PATA cable detect     SATA cable not detected
Express card cable detect     Express card cable not detected
Gaming LCD detect     Gaming LCD not detected
Fan detect     Fan x not detected
Left IO board detect (audio jacks/2 USB ports)     IO board not detected
Keyboard backlight cable/assembly detect     Keyboard backlight cable not detected
Graphics card detect (software method)     Graphics card not detected
CPU detect     CPU not detected
Power Regulator output detection     Power supply not detected
AC adapter detect      
Memory module detection     Memory module not detected
Right IO board detection     LED board not detected
Audio board cable detect     Audio board not detected
Wireless switch detection     Sniffer board not detected
Pointing stick detection     Pointing stick not detected
Pen cable detection     Pen cable not detected
Microphone board detection     Microphone board not detected
Biometric detection     Biometric Sensor not detected
Tablet mode sensor detection     Tablet sensor not detected
Available PAID Features
Feature M1730 M1530 M1330 Message
Power button board detect       Power button board not detected
Keyboard detect       Keyboard not detected
Media button board detect       Media button board not detected
Touch pad board detect       Touch pad not detected
LCD cable detect       LCD cable not detected
Inverter cable detect       Inverter cable not detected
Auxiliary LCD cable detect       Auxiliary LCD cable not detected
LCD BIST enable control       (none)
Mini Card detect       Minicard slot x card present
Speaker detect       Speaker not detected
RTC (coin cell) battery detect       RTC battery not detected
SATA/PATA cable detect       SATA cable not detected
Express card cable detect       Express card cable not detected
Gaming LCD detect       Gaming LCD not detected
Fan detect       Fan x not detected
Left IO board detect (audio jacks/2 USB ports)       IO board not detected
Keyboard backlight cable/assembly detect       Keyboard backlight cable not detected
Graphics card detect (software method)       Graphics card not detected
CPU detect       CPU not detected
Power Regulator output detection       Power supply not detected
AC adapter detect        
Memory module detection       Memory module not detected
Right IO board detection       LED board not detected
Audio board cable detect       Audio board not detected
Wireless switch detection       Sniffer board not detected
Pointing stick detection       Pointing stick not detected
Pen cable detection       Pen cable not detected
Microphone board detection       Microphone board not detected
Biometric detection       Biometric Sensor not detected
Tablet mode sensor detection       Tablet sensor not detected